Computer and Software Support


Problem Recorder

Windows 7

Thanks to Hangfire from Smartcomputing.com for this tip

If you Have a problem and need to get help from someone else, you can use this recorder to record the steps that you did when the error occurred. It saves the file as a zip file.

If you have high speed internet, you can watch the video. If you have dial-up, I recommend skipping the video and click here to follow the steps   For these instructions, I am going to record accessing the calculator.

   

NOTE: Due to buffering, you may have to press play a couple times during the video.

To see what the recorded file looks like, click here.

Follow these steps

  1. Go to control panel (This link will open in a different window)
  2. Click on Troubleshooting
   
  1. Click Get help from a friend
   
  1. Click Problem Steps Recorder
   
  1. Click Start Record
   
  1. When your done recording, click Stop Record
  2. The file will be saved as a zip file
  3. You can now email the zip file to a technician or a friend for them to help you

To see what the recorded file looks like, click here.

If you need help on how to open a zip file, click here.