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Automatic update error

This page is from Microsoft pasted here to avoid broken links

For computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition, Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003

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SYMPTOMS

You may experience one or more of the following symptoms:
  • When you access the Windows Update Web site or the Microsoft Update Web site, you receive an error message that is similar to the following:
    Access Denied
    Network policy settings prevent you from using Windows Update to download and install updates on your computer. If you believe you have received this message in error, please check with your system administrator.
  • When you click Windows Update or Microsoft Update on the Start menu, you receive an error message that is similar to the following:
    Windows Update was disabled by your system administrator.

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For computers that are running Windows 2000, Windows XP, or Windows Server 2003

You may experience one or more of the following symptoms:
  • The Windows Update shortcut or Microsoft Update shortcut is missing on the Start menu.
  • The Windows Update shortcut or Microsoft Update shortcut is missing on the Tools menu in Microsoft Internet Explorer.
  • The Automatic Updates tab is missing in the System Properties dialog box.
  • After you configure Automatic Updates, you are not notified about critical updates. Additionally, you do not receive critical updates from Windows Update or from Microsoft Update.
  • Device Manager does not automatically install driver updates from Windows Update or from Microsoft Update.
  • When you click the Automatic Updates Control Panel tool, the Automatic Updates settings are unavailable. You receive a message that is similar to the following:
    The Windows Update Service is unavailable.

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CAUSE

 

This issue occurs if Windows Update is turned off by one of the following settings...

 

This issue occurs if Windows Update is turned off by one of the following settings:
  • Group Policy
  • System policy
  • Registry
 

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RESOLUTION

For corporate users who are connected to a corporate network to resolve this issue...

 

For corporate users who are connected to a corporate network

To resolve this issue, contact the local system administrator to determine whether Windows Update access is disabled by Group Policy settings.
 

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For home users who are not connected to a corporate network

For users who are running Windows 2000, Windows XP, or Windows Server 2003

To restore the missing Windows Update shortcut or Microsoft Update shortcut on a computer that is running Windows 2000, follow these steps:
  1. Log on to the computer as a local administrator.
  2. Access Run or Search window

  3. Type gpedit.msc

  4. Click OK.

    5.    

  5.  Double-click User Configuration

    6.    
  6. Double-click Administrative Templates
  1. Double-click Start Menu and Taskbar
   
    1. In the right pane, double-click Disable and remove links to Windows Update
   
      1. Click Disabled
   
    1. Click Apply
   
    1. Click OK.
   

 

To restore the missing Windows Update shortcut or Microsoft Update shortcut on a computer that is running Windows XP or that is running Windows Server 2003, follow these steps:
  1. Log on to the computer as a local administrator.

  2. Access Run or Search window

  3. Type gpedit.msc

  4. Click OK.

    5.    

  5.  Double-click User Configuration

    6.    

  6. Double-click Administrative Templates

    7.    
  7. Double-click Start Menu and Taskbar
  1. In the right pane, right-click Remove links and access to Windows Update
    1. Click Properties
   
      1. Click Disabled
   
    1. Click Apply
   
    1. Click OK
   

To enable access to the Windows Update Web site, follow these steps:
  1. Log on to the computer as a local administrator.
  2. Access Run or Search window
  3. Type gpedit.msc
  4. Click OK.
   
  1.  Double-click User Configuration
   
  1. Double-click Administrative Templates
   
  1. Double-click Windows Components
   
  1. Click Windows Update.
   
  1. In the right pane, right-click Remove access to use all Windows Update Features
   
      1. Click Properties.
   
      1. Click Disabled
   
    1. Click Apply
   
    1. Click OK.
   

 

For users running Windows 98 or Windows Millennium Edition

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com /kb/322756/ ) How to back up and restore the registry in Windows

For a picture of the location in the registry, click the link
  1. Access REGEDIT
  2. Do the following
    1. Double-click HKEY_CURRENT_USER
    2. Double-click Software
    3. Double-click Microsoft
    4. Double-click Windows
    5. Double-click CurrentVersion
    6. Double-click Policies
    7. If the Windows Update key exists, click Windows Update.
      1. In the right pane, if the DisableWindowsUpdateAccess DWORD value exists
        1. Right-click DisableWindows UpdateAccess
        2. Click Delete.
    8. Double-click HKEY_CURRENT_USER
    9. Double-click Software
    10. Double-click Microsoft
    11. Double-click Windows
    12. Double-click CurrentVersion
    13. Double-click Policies.
    14. If the Explorer key exists, click Explorer.
      1. In the right pane, if a DisableWindowsUpdateAccess DWORD exists
        1. Right-click DisableWindows UpdateAccess
        2. Click Delete.
      2. In the right pane, if a NoWindowsUpdate DWORD value exists
        1. Right-click NoWindowsUpdate
        2. Click Delete.
    15. Double-click HKEY_LOCAL_MACHINE
    16. Double-click Software
    17. Double-click Microsoft
    18. Double-click Windows
    19. Double-click CurrentVersion
    20. Double-click Policies.
    21. If the Explorer key exists, click Explorer.
      1. In the right pane, if a DisableWindowsUpdateAccess DWORD exists
        1. Right-click DisableWindows UpdateAccess
        2. Click Delete.
      2. In the right pane, if a NoWindowsUpdate DWORD value exists
        1. Right-click NoWindowsUpdate
        2. Click Delete.
  3. Close Registry Editor, and then restart your computer.

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MORE INFORMATION

 

Windows 2000 supports the Disable and remove links to Windows Update Group Polic...

Windows 2000 supports the Disable and remove links to Windows Update Group Policy setting. Windows XP Professional and Windows Server 2003 support the Remove links and access to Windows Update Group Policy setting. On other Windows operating systems, you can use System policies, or you can modify the registry.

An administrator can use these policies to remove access to Windows Update and to Microsoft Update for individual users, for domain users, or for Active Directory objects.

For more information about how to troubleshoot Windows Update issues and Microsoft Update issues, click the following article number to view the article in the Microsoft Knowledge Base:
316524  (http://support.microsoft.com/kb/316524/ ) You receive an "Administrators only" error message when you try to visit the Windows Update Web site or the Microsoft Update Web site