Cable/DSL Modem Drops Connection

If your cable/DSL modem drops the internet connection, there is a few things you can try.

Disconnect the power cord to the cable/DSL modem
Disconnect the cable or phone line to the modem
Wait 2 minutes
Plug all cables back in the modem
If the problem still exists, see if the manufacturer has an update for the modem (if it has the capability of an update)
Try the modem on another computer (if you have another system available)
If you have more than two computers in the network, you can try the following
1. Leave computer A and computer B connected to router but disconnect all other computers
  1. Does the issue go away?
    1. If the issue did go away, either
      1. A computer that is currently disconnected from the router causing the issue or
      2. There is an issue with the router and it cannot handle all of the computers connected.
  2. If the issue still exists
    1. Disconnect computer B and reconnect computer A
    2. Does the issue go away?
      1. If the issue did go away, either
        
        A computer that is currently disconnected from the router causing the issue or
        
        There is an issue with the router and it cannot handle all of the computers connected.
Contact your ISP to see if there is settings on their end or if they can determine if it is a bad modem

Note: If you replaced your cable modem, you will need to contact your internet provider. The modem has to be registered with them for it to work.

Contact Email: Support@upgradenrepair.com

DISCLAIMER:UpgradeNRepair (UNR), the owner, and any representatives of UpgradeNRepair (UNR) is not liable for any data loss or hardware failure because of the following procedure. The Information provided is a guide to assist the customer with an issue with their system or software. The procedures offered here may or may not harm your files. Even procedures that are not designed to harm files, can harm files, depending on the issue with the system. Because there is too many unknowns, UpgradeNRepair is unable to guarantee the safety of the files. Customer is responsible for their data and their actions. Before following the directions on this page and the pages these links are linked to, any data the customer does not want to lose will have to be saved. Saving the data is the sole responsibility of the customer. Some or all of the following procedures or information may not apply to your situation.