Computer and Software Support


Dial-Up Connection is Grayed Out

This is caused by one of two things. Either a high speed internet service provider has disabled the Remote Access Connection Service or a firewall is preventing it.

Click on the hyperlink for instructions for that step.

Do the following to fix the issue...

  1. Go to control panel (This link will open in a different window)

  2. Double-click on Admin Tools

  3. Click on Services

  4. Locate the Remote Access Connection Services and set it back to manual

  5. Reboot the system.