Dial-Up Connection is Grayed Out
This is caused by one of two things. Either a high speed internet service provider has disabled the Remote Access Connection Service or a firewall is preventing it.
Click on the hyperlink for instructions for that step.
Do the following to fix the issue...
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Go to control panel (This link will open in a different window)
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Double-click on Admin Tools
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Click on Services
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Locate the Remote Access Connection Services and set it back to manual
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Reboot the system.