Computer and Software Support


LIVE gaming on Windows failed to initialize

When you try to load a Game for Windows - LIVE game, you receive one of the following error messages: "System Cannot Find the Path Specified" or "LIVE gaming on Windows failed to initialize".

SYMPTOMS

When you try to start a program that is enabled for Games for Windows - LIVE, you receive one of the following error messages

  • System Cannot Find the Path Specified

  • LIVE gaming on Windows failed to initialize. This may be because another LIVE Gaming on Windows application (such as Halo2 dedicated server) is running on the same machine. Otherwise, reinstalling the game may fix the problem.

This problem may occur if you are running the Games for Windows - LIVE program as a dedicated server on a Windows Vista-based computer, on a Windows XP-based computer, or on a Windows Server 2003-based computer.

IMPORTANT Before you run a Games for Windows - LIVE-dedicated server, make sure that you have the latest updates installed for Windows Vista, for Windows XP, or for Windows Server 2003, To check for updates, visit the following Windows Update Web site: http://windowsupdate.microsoft.com

 

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CAUSE

This problem may occur for one of the following reasons:

  • A file in the %SystemRoot%\System32\Catroot2 folder is damaged.

  • The Cryptographic Services service is disabled.

 

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THINGS TO TRY

To troubleshoot this problem, try the following methods.

Method 1: Reinstall Games for Windows - LIVE software

Step 1: Remove the Games for Windows - LIVE Software

  1. Access Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista and Windows 7)

  2. In the list of Installed programs, click Microsoft Games for Windows - Live

  3. Click Uninstall or Remove (depending on the windows you are using)

   
  1. Follow the directions on the screen.

Step 2: Reinstall the current software

  1. Click Download the latest Update.

  2. Download the file to your desktop.

  3. When the download is complete double0-click the executable file, and then follow directions on your screen.

  4. When the installation is complete, close all programs

  5. Try to start the game again.

If the problem continues to occur, try method 2.

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Method 2: Download and install all Windows Updates

Install the latest updates for your Windows Vista-based computer, for your Windows XP-based comptuer, or for your Windows Server 2003-based computer. Install the updates before you run Games for Windows -LIVE-enabled programs.

for more information about system updates, visit the following Windows Update Web site: http://windowsupdate.microsoft.com

If the problem continues to occur, or if your computer is running on a system other than Windows Vista, Windows XP, or Windows Server 2003, try method 3.

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Method 3: Adjust Settings in windows

Step 1: Rename the Catroot2 folder

Rename the Catroot2 folder, and then try to start the program again

IMPORTANT There is a folder called Catroot and there is a folder called Catroot2. Make sure that you do not rename the Catroot folder. windows automatically re-creates the Catroot2 folder after you rename it. However, windows does not re-create the Catroot folder if you rename it.

To rename the Catroot2 folder, follow these steps:

  1. Log on to the computer by using an account that has administrator rights.

  2. Go to command prompt

  3. Type net stop cryptsvc

   
  1. Press Enter

   
  1. At the command prompt, type the following command, ren %windir%\system32\catroot2 catroot2_renamed

   
  1. Press Enter

   
  1. At the command prompt, type the following command net start crytsvc

   
  1. Press Enter

   

Step 2: Set the Cryptographic Se4rvices service to start automatically

Configure Cryptographic Services to use the Automatic startup type. Then, reinstall the program that is enabled for Games for Windows - LIVE

Click here for instructions on enabling Cryptographic Services

Note Games for Windows - LIVE does not support running several different games at the same time. If you are running several different Games for Windows - LIVE game, eit all games, and then restart the game that you want to play.

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