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Can't access Secure Websites

This article provides information and procedures that you can use to troubleshoot situations where you cannot connect to secure Web sites (https://) by using Microsoft Internet Explorer in Windows XP.

 

To troubleshoot situations where you cannot connect to secure Web sites using Internet Explorer, try the following procedures, in the order that they are presented. After each procedure, use Internet Explorer to try to connect to a secure Web site and determine if the problem is resolved. If you can connect to the secure Web site and the problem is resolved, you do not have to follow the remaining procedures in this article. If the problem is not resolved, continue to the next procedure. The procedures below are hyperlinks that will give you step by step guide to help you with that step.

 

•  Delete temporary Internet Files

• Configure Security, Content, and Advanced Settings in Internet Explorer.

• Verify that your computer is using 128-Bit Encryption

• Use System Restore to restore your system to a date before the problem began

• Check Third-Party Firewall or Antivirus Programs

• Use System File Checker (SFC.exe) Tool to verify Protected System Files.

• Verify that the Microsoft Cryptographic Services Service is Started

• Register Cryptographics

• Create a New User Profile

Register .Dll Files

Re-register the following .dll files:

Softpub.dll
Wintrust.dll
Initpki.dll
Dssenh.dll
Rsaenh.dll
Gpkcsp.dll
Sccbase.dll
Slbcsp.dll
Cryptdlg.dll

To do so:

1. Open Command Prompt (Page will open in a separate window)
2. At the command prompt, type the following lines and press ENTER after each line:

   regsvr32 softpub.dll
   regsvr32 wintrust.dll
   regsvr32 initpki.dll
   regsvr32 dssenh.dll
   regsvr32 rsaenh.dll
   regsvr32 gpkcsp.dll
   regsvr32 sccbase.dll
   regsvr32 slbcsp.dll
   regsvr32 cryptdlg.dll

3. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
4. Type exit to quit Command Prompt.

   

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DISCLAIMER:UpgradeNRepair (UNR), the owner, and any representatives of UpgradeNRepair (UNR) is not liable for any data loss or hardware failure because of the following procedure.  The Information provided is a guide to assist the customer with an issue with their system or software. The procedures offered here may or may not harm your files. Even procedures that are not designed to harm files, can harm files, depending on the issue with the system. Because there is too many unknowns, UpgradeNRepair is unable to guarantee the safety of the files.  Customer is responsible for their data and their actions.  Before following the directions on this page and the pages these links are linked to, any data the customer does not want to lose will have to be saved. Saving the data is the sole responsibility of the customer. Some or all of the following procedures or information may not apply to your situation.