Computer and Software Support


Red X on Website or Email instead of a picture

Part of this article is from Smartcomputing

You open a web page and/or an email and there is a red x instead of a picture Can be from one of three reasons Click the hyperlink for help with that selection

  1. The link to the image has changed.
  2. The link to the image has been removed
  3. Your email client or browser is unable to display that type of image
  4. The "Show Pictures" setting has been turned off in Internet Explorer
  5. Your anti-virus or firewall is the cause
  6. Your Internet Explorer security settings are set too high
  7. You've installed the Windows XP SP2 updates and the "Block images and other external content in HTML e-mail" security option.
  8. Others are complaining that they can't see images in emails you send
  9. The image is hosted on a website that's busy, temporarily offline or defunct
  10. The hard drive may be getting full
  11. Make sure that the encoding option is set to the correct language
  12. A red X may appear from opening an Office 2003 document from an Internet location
  13. Ensure "Send pictures with messages" is selected

The link to the image has changed

  1. There is two methods of posting images
    1. The publisher of the website or email may have the image inserted into the page
    2. The publisher of the website or email may have the picture linked to another location

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The link to the image has changed or removed.

The image will have to be reinserted in order for it to reappear. This may be a problem on the sender or host's side. In this situation, you will need to notify the host that the image is missing from his/her email or Web site.

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Your email client or browser is unable to display that type of image

To fix this issue do the following

  1. Place the mouse cursor over the obstructed image
  2. Right-click on the image
  3. Select Show Picture (if this option is available)

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The "Show Pictures" setting has been turned off in Internet Explorer

  1. Open Internet Explorer
  2. Click Tools
  3. Click Internet Options
  4. Click Advanced tab
  5. place a check in Show Pictures under Multimedia
  6. Click OK

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Your anti-virus or firewall is the cause

Check your anti-virus or firewall settings. The privacy setting may be set to "disable web bugs".

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Your Internet Explorer security settings are set too high

  1. Open Internet Explorer
  2. Click Tools
  3. Click Internet Options
  4. Click Security
  5. Click Default level
  6. Click OK

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You've installed the Windows XP SP2 updates and the "Block images and other external content in HTML e-mail" security option.

This is automatically turned on in OUtlook express after you install Windows XP SP2

  1. Open Internet Explorer
  2. Click Tools
  3. Click Options
  4. Click Security
  5. Uncheck Block images and other external content box
  6. Click OK

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Others are complaining that they can't see images in emails you send

  1. Open Outlook Express
  2. Click Tools
  3. Click Options
  4. Click Send
  5. Select HTML under Mail Sending Format
  6. Click the HTML Settings button
  7. Check Send pictures with messages

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The image is hosted on a website that's busy, temporarily offline or defunct

Trey again later or ask the sender to send it as an attachment

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The hard drive may be getting full

Delete temporary Internet Files

  1. For Internet Explorer 6 and earlier versions
    1. Open Internet Explorer
    2. Click Tools
    3. Click Internet Options
    4. Click General tab
    5. Click Delete Files under Temporary Internet files
    6. Click to select the Delete all offline content box
    7. Click OK
    8. Click OK to close Internet Options
  2. For Internet Explorer 7
    1. Open Internet Explorer
    2. Click Tools
    3. Click Delete Browsing History
    4. Click Delete Files
    5. Click OK

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Make sure that the encoding option is set to the correct language

  1. Open Internet Explorer
  2. Click on Tools
  3. Click Internet Options
  4. Click the General tab
  5. Click Languages
  6. Click Add
  7. Click the appropriate language
  8. Click OK

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A red X may appear from opening an Office 2003 document from an Internet location

When you open a document in any one of the programs that are listed in the "Applies to" section, images or objects in the document may not appear. A red X may appear instead of the image or the object. This issue may occur when you open the document from an Internet location, from a Web folder, or from any location that the Microsoft Windows redirector recognizes as being from the Internet security zone.
 

Notes:

  • This issue does not occur if you copy the document to the computer before you open the document.
  • This issue may not occur if you use a back slash (\) instead of a forward slash (/) in the path that you use to open the document. When you use a back slash, you indicate that this document is a file instead of a URL location.

The issue may occur when either of the following conditions is true

  • The Content.mso folder does not exist.
  • The Content.mso folder has insufficient permissions. These permissions prevent users from writing to the folder
To resolve this issue, make sure that the Content.mso folder exists and that all users and processes have full permissions to the folder. By default, the Content.mso folder is a hidden system folder that is located on the computer in the following location:
C:\Documents and Settings\User name\Local Settings\Temporary Internet Files

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Ensure "Send pictures with messages" is selected

If the issue is in an email that you have received, make sure the sender has the email layout in HTML format and that "Send pictures with messages" is selected.

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