If I hire
you and the problem is not resolved, do I still have to pay you?
- Depends….
- If I look at the computer at my location and am
unable to resolve the issue, there is no cost to you.
- If I look at it at your location there will be a
charge due to the travel and it also limits me from other work.
How do I know that I really need the part and that your not trying to
sell me a part?
That is the reason why I don't sell parts. I don't even give a referral
to a place to purchase a part. It will be the customers responsibility to
purchase the part. This way the customer knows I am not trying to sell a
part to the him/her.
Since you don’t sell computer parts, I will have to pay for two service
calls then.
- Generally you will not have to pay for the
return visit. Once you have the part, I will schedule a time with you
for me to install the part.
i.
Sometimes, more than one part goes bad. For example The
motherboard and the modem goes bad. In order to know if the modem is good, I
have to get the motherboard working first. Once the motherboard is
working, the modem can be tested.
ii.
If additional troubleshooting is required, then there can be
additional charges.
Is there a
warranty on the part and the service?
- The warranty on the part is left to the
manufacturer of the part.
- There is a 3 day limited warranty on the
service.
I have data on my hard drive. If you have to erase the drive, will you
back the data up for me?
- I will but there is
NO GUARANTEE that I will be
able to save all your files!
i.
If the drive has to be erased, you will be informed of the
procedure, before the procedure is done.
ii.
You will have to back the data up before the drive is erased.
iii.
Before I initiate the procedure, I will have you sign a form
stating that you are aware of the procedure and that you know that it will
erase your drive and any data on it will be lost. If you agree to the
procedure and sign the release, I will perform the procedure.
- I will give best effort on saving the data
(files) that you have on your system. There is an excellent chance
that I will overlook a file that you want to keep
because I do not know what data is important to you. If I back the data up and overlook a file,
I am not responsible for the loss of data.
THIS IS WHY IT IS THE RESPONSIBILITY OF THE
CUSTOMER TO BACK THE DATA UP. You would know what files are
important to you more than I would. I will not perform a procedure that will
harm your data without informing you first and giving you the
opportunity to save your data.
Can you help me with configuration of my software or hardware?
- Generally, the answer is no. There are numerous
devices and software on the market. There is no way, I can be trained
on the configuration of the hardware and software. I can configure the
device for the default setup but doing configurations outside the
standard install is beyond my support.
- I will give best effort if the customer wants to
pay me for it but there is no guarantee that I will be able to
accomplish the customers request. I will inform the customer at the
beginning if the request is beyond my support.
- Manufacturers are the best ones to turn to for
advanced support. They have documents that I do not have access to.
Do you offer phone and email support?
- Email is available for assistance at
jessbh@bellsouth.net.
i.
I am a small business so my response may not be as quick as some of
the major companies that is able to hire a big staff, but I will respond to your email. Please be patient.
ii.
I do not charge for my service via Email but if you find my support
helpful, a tip would be greatly appreciated! (but not required).
- Phone support
i.
I do not have the manpower for phone support at the moment.
Will you build a system for me?
- I will if you like but because the major companies
gets their parts at wholesale, I can’t build one cheaper
than them. To get an idea of what
parts are need for a system, click on Parts of a computer. .
Parts of a Computer
How far are you willing to drive to come to
someone's residence?
- 20 to 40 mile radius around Nashville. The distance
will very depending on schedule and case by case. Contact me, and I will
discuss it with you.
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