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Network Troubleshooter
DISCLAIMER: UpgradeNRepair
(UNR), the owner, and any representatives of UpgradeNRepair (UNR) is not liable
for any data loss or hardware failure because of the following procedure.
The Information provided is a guide to assist the customer with an issue with
their system or software. The procedures offered here may or may not harm your
files. Even procedures that are not designed to harm files, can harm files,
depending on the issue with the system. Because there is too many unknowns,
UpgradeNRepair is unable to guarantee the safety of the files. Customer is
responsible for their data and their actions. Before following the
directions on this page and the pages these links are linked to, any data the
customer does not want to loose will have to be saved. Saving the data is the
sole responsibility of the customer. Some or all of the following procedures or
information may not apply to your situation.
If you are having a problem with your network, use this troubleshooter.
- Before troubleshooting there is specific questions you need to answer
Click here for the questions.
- Make sure you are using the
correct cables.
There is crossover cables, straight cables, and other types of cables. If
you use the wrong type, it will prevent the network from working.
- Make sure the
cables are plugged into the router correctly.
- Try other cables to see if the cable is bad.
- If you have another system, try that system to see if it is the computer
or a problem outside of the computer.
- Try a different port on the router.
- Make sure the router is
configured properly
- Make sure the DSL/Cable modem is configured properly. (some
use PPOE and require a special setup for it to work with a router. Consult
the manufacturer on how to set it up)
- Make sure your
network card is
installed properly. (If it built into the
motherboard, then just make sure the driver is installed correctly for it)
- If you are connecting your system via wired and not wireless, make sure
you have a link light lit on the network card where the cable is plugged in
(if you don't have the light then you have a hardware
issue somewhere)
- Click here for the differences in
wired and wireless
- Make sure the
workgroup name matches on all systems
- Make sure the Full
computer name is different on each system.
- Be sure a
file is shared on each system.
- Run the
Network Wizard (Windows XP)
- Run Windows Update
- If you are using wireless, make sure the wireless is setup correctly.
Click here for
assistance with this.
- See if you can ping
- Try a
repair of the connection (Windows XP only)
- Information on
Broadband speed
- Change the
connection speed
- Deleting Winsock may fix the issue (Windows XP
only) (manual method)
- Download tool to fix Winsock. (Windows XP
only) (using tool)
- Use the Software Troubleshooter page to
troubleshoot software.
  
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