Wireless Troubleshooter

If you are having an issue with wireless, try the following steps

1. Before troubleshooting there is specific questions you need to answer Click here for the questions.
2. Make sure the wireless card is installed properly. (Disconnect it from system and reconnect it to ensure it is connected properly. Sometimes they can work loose and appear to be connected correctly. Also sometimes dirt can get on the connectors and prevent the connection. By reseating the card, cleans the connection)
   1. Integrated - Make sure it is seen by windows and the driver is installed
   2. Internal card - Make sure it is seated properly. Important note on adding internal cards after computer purchase. Some systems do not allow adding internal cards after purchase. Click here for more information
   3. PCI wireless cards - Make sure it is seated properly and driver installed correctly
   4. PCMCIA cards - Make sure it is seated properly and driver installed correctly
   5. USB cards- Make sure it is seated properly and driver installed correctly
3. Anti-virus can block the internet. Such as Norton, Mcaffee can disable your anti-virus. Disable them and see if the internet works. If it does, you will need to troubleshoot your anti-virus
4. Anti-spyware software can block the internet. Disable your anti-spyware and see if the internet works. If it does, you will need to troubleshoot your anti-spyware software
5. Firewalls can block the internet. Disable your firewall and see if the internet works. If it does, you will need to troubleshoot your firewall (If you are using a firewall besides the windows one, you will need to check the windows firewall also)
6. Make sure you are selecting the right wireless network. There may be another network in the area that matches your SSID if you are using the default SSID. (That is why it is important to change the SSID name from the default) If you are trying to connect to the wrong wireless and that wireless is secure, then your not going to connect
7. Try entering the SSID manually
8. If you are using windows to manage your wireless, try the 3rd party software to manage it. Click here for more information and how to do it.
9. If you are using a 3rd party software to manage your wireless, try windows to manage it. Click here for more information and how to do it.
10. If you are using windows to manage your wireless, see if Wireless Zero Configuration is enabled.
11. If you are using WEP, make sure you have the WEP setup correctly. Click here for more information.
12. Check Services to see if anything is not enabled that should be (Use caution here or you can cause issues with your system)
13. Try using the network Setup instructions
14. Try running the Wireless Network Wizard Setup located in Control Panel
15. Try the Internet Troubleshooter
16. Use the Software Troubleshooter