The following services are offered for free
Support via E-mail
Online support via information on website.
Only onsite service and repair service is for a fee.
Onsite service - One flat rate. Call or email for rates. (There is an extra fee for outside Nashville Hendersonville area due to distance)
Pickup and Return - will come and pick up the system and return the system.
Remote services - If you are having a software issue and I am able to connect to your system remotely.
Call 615-822-8922 or email firstname.lastname@example.org
The manufacturer of your computer may offer free support for the life of your system. Also if the system is under warranty then if a part needs to be replaced, it will be replaced under the warranty.
Some universities and colleges offer free computer support to the faculty and students. Fisk University is one of them. If you are a faculty member or a student of a college or university, check with them to see if they do offer free support before consulting me.
Note: Troubleshooting times vary with the issue that you are having. Hardware is easier to troubleshoot than software normally. Depending on the issue and the steps involved, the times can vary. This can be cheaper at my location depending on what needs to be done. The Reason it is cheaper at my location is that I can be working on other systems while I am here. If I am at your location, I am limited to only yours.
Here is some examples of what is involved in troubleshooting and why it can take time
Running diagnostics - can take 5 minutes to several hours to run
Checking, limiting, and/or reinstalling software or drivers. - can take 5 minutes to hours depending on the issue.
Intermittent issue - Might have to wait for the issue to happen again (especially if a fix is attempted for an intermittent issue)
Operating System reinstall (Used as last resort and will check with customer first) - Overall process can take 2 to 3 hours. (This can be longer if additional applications need to be installed)
Numerous steps and/or procedures - One troubleshooting step may require a different step or procedure done first.
I do no sell computer parts. If it is determined that you have a bad part, you will have to get the part at a vendor (example, computer store, department store, internet) (See note as to why below). During troubleshooting, it is determined that you need a part, I will come back when you have the part and install it for free (if that is the only issue you are having. Sometimes (such as a no P.O.S.T. issue) you may have more than one issue and will not know about other issues till the No P.O.S.T. is solved. However you still will not pay for the install of the part, only the troubleshooting.)
Note: I don't sell parts due to creditability issue. How many times have you taken your car to a garage for them to tell you that you need a part and then you wonder if you really need the part or is the guy trying to just sell you a part. Since I don't sell parts, I don't make money telling you that you need a part. Therefore, I have nothing to gain by telling you that you need a part.
If you would like to pay me to buy the part at a local store or on an internet site, I will be glad to do that. There is no fee for this service. You will only pay me for the cost of the part. For example, if you need a modem and you want me to buy it from Wal-mart for $30, then you provide me with the $30 and the applicable taxes. I will get the part and give you the receipt.
There is a two day warranty on the service. I do not warranty the parts replaced, only the service. The warranty for the parts are from the manufacturer or store.